Read The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong Online
Authors: A.J. Adams
The Customer Is Not Always Right: Hilarious and Horrific Tales of Customers Gone Wrong (26 page)
(I’m working in an electronics store and see a man in his late forties with a kid no older than ten.)
M
E
: “Welcome, sir, did you get…”
(I look in his cart and see that it’s mostly filled with identical SpongeBob DVDs.)
M
E
: “… everything?”
M
AN
: “I guess so.”
B
OY
: “MORE SPONGEBOB! SPONGEBOB! SPONGEBOB!”
M
AN
: “All right, let’s go get some more.”
(About five minutes later he comes back, with more SpongeBob DVDs … the same ones, to be exact.)
M
AN
: “All right, I think this is enough.”
(I ring him up, and the total comes to about $550.)
M
E
: *whispering* “Uhh, sir … these are mostly the same thing.”
M
AN
: “Oh, don’t worry about it. I hate my life anyway.”
B
OOKSTORE
| M
ELBOURNE
, A
USTRALIA
C
USTOMER
: “I’m looking for a book.”
M
E
: “Were you after a particular book?”
C
USTOMER
: “Yeah.”
M
E
: “What was the title?”
C
USTOMER
: “I can’t remember.”
M
E
: “Do you know who the author is?”
C
USTOMER
: “No.”
M
E
: “Do you remember what it’s about?”
C
USTOMER
: “I saw it recently …”
M
E
: “Can you tell me anything at all about it?”
C
USTOMER
: “It had a nondescript cover.”
M
E
: “…”
(And I found it!)
A. J. Adams was born and raised in Las Vegas, a city well known for its thriving service industry. He now designs Web sites, but he has also worked in restaurants and bookstores. After encountering one too many crazy customers, he created NotAlwaysRight.com as a place for retail, service, and other publicfacing employees to share their side of the story.
