Cruise Ship Blues: The Underside of the Cruise Ship Industry (35 page)

27    See, for example, Chapman,
Trouble on Board.

28    See ITF,
Big Red Bombshell
, p. 6.

29    See International Transport Workers’ Federation,
Flags of Convenience,
(ITF, 1999).

30    ICONS,
Inquiry into Ship Safety,
pp. 59-60.

31    See Carnival Corporation’s annual reports for 1999 and 2000,

<
www.carnivalcorp.com
>.

32    Felix Chan, “Panama Slammed for Being Worst Flag State in the World,”
InforMARE,
February 25, 1999, <
www.infomare.it/news/review/1999/st0734.asp
>.

33    See International Transport Workers’ Federation, <
www.itf.org.uk/seafarers/cruise_ships/message_to_employees.htm
>.

34    See Jim Morris, “‘Flags of Convenience’ Give Owners a Paper Refuge,”
Houston Chronicle,
August 21, 1996, <
www.chron.com/content/interactive/special/mar-itime/96/08/22/part5.html
>

Chapter 6: Everything Would Run Fine ... But Passengers Keep Getting in the Way

1    The short life of a website critical of the QE 2 and Cunard Line, which disappeared from the Internet less than two weeks after it began, was a topic of discussion on the “rec.travel.cruises” Usenet newsgroup between January 9 and January 12, 2000. The
QE 2
website had been put up after an unsatisfactory experience on a millennium cruise; the person behind it was seeking others to join in a group appeal for compensation from Cunard. Less than a week after the
QE 2
website was called to the attention of the Usenet discussion group, it was removed. A message posted on the discussion group by the website’s owner stated that Cunard had settled with him.

2    Cynthia Corzo, “When Cruises Go Awry, You’re at Mercy of Line,”
Miami Herald
(February 7, 1999), <
www.herald.com
>.

3    See “Passengers Attack Mistral Compensation,”
Lloyd’s List
(March 5, 2001), <
www.lloydslist.com
>.

4    “Bush Reporters Offered Free Cruise,”
Associated Press
(July 24,

2001).

5    “Royal Caribbean Cruise Line Appears to Have Come Up with a Novel Way of Dealing with Dirty Laundry,”
Lloyd’s List
(May 19, 1997), p. 5.

6    “Mathews Slugs It Out with Carnival,”
Lloyd’s List
(January 22, 1998), p. 5.

7    “Suit against Miami-Based Cruise Line Refiled There,”
Houston Chronicle
(February 3, 1998), <
www.chron.com
>.

8    “Grandfather’s Ashes Lost in Cruise Ship Grounding,”
Reuters,
(February 10, 1999).

9    Ronald K. Fitten, “Seattle-Based Cruise Line Accused in Drowning,”
Seattle Times
(August 9, 1999), <
www.seattletimes.com
>.

10    Ibid.

11    Brian Major, “Court Will Hear Class Action Suit against NCL,”
Travel Weekly TW Crossroads Daily News
[e-letter] (March 8, 2001).

12    Leith L. Alexander, “Shoved Off the Love Boat,”
Washington Post
(May 19, 2001), p. E1.

13    Ibid.

Chapter 7: What Can Be Done?

1    International Commission on Shipping,
Inquiry into Ship Safety: Ships, Slaves and Competition
(ICONS, 2000), pp. 177-78.

2    Ibid., p. 178.

3    Kevin Moran, “Lost at Sea: Cruise Workers Endure Long Hours for Others’ Leisure,”
Houston Chronicle
(September 29, 1996), p. 28.

4    “Yakatut Bills Ships for Visits to Bay,”
Anchorage Daily News
(January 6, 2002), <
www.adn.com
>.

Appendix A

1    The cause was a hot water kettle that set a crew cabin on fire. The NTSB found that officers ignored their own shipboard firefighting plan. As a result, the fire spread beyond the cabin, smoke reached upper decks, and contact with the Coast Guard was not made for nearly an hour. See Joling, Dan. “NTSB Report Faults Crew in Ship Fire”
Associated Press Wire Service
(September 29, 2001).

2    See Immen, Wallace. “Dream Cruise a Nightmare After Ship’s Power Fails,”
Globe and Mail
(February 8, 2000), p. A-5.

INDEX

A

Accommodations, 18-20
Achille Lauro
, 52, 56 Advertising, 11-15, 23, 25, 27-28,

49

Aegean Spirit
, 173 Aida Cruises, 4 Air emissions, 90-91, 105 Alaska

Alexander Archipelago, 105, 108 and head taxes, 103, 104, 188 and Royal Caribbean International, 89 and the cruise industry, 101-112 Cruise Ship Initiative, 89, 104105, 106-111 Department of Environmental Conservation, 104 Glacier Bay National Park, 103, 109,112 Haines, 103, 110 Hubbard Glacier, 103 Inside passage, 90, 95, 96, 102, 105-106 Juneau, 103, 105, 108, 110,

115

Ketchikan, 116 monitoring results, 96 Sitka, 102

Skagway, 103-104, 110, 115116

Tenakee Springs, 102 Yakatut, 170 Alcohol policies, 31-32 Alternative restaurants, 42-43

American Classic Voyages, 3 (see also American Hawaii Cruises, Delta Coastal Voyages, United States Line)

American Hawaii Cruises, 3 American Medical Association, 75

76

Angelina Lauro
, 50 Antigua, 113
Arcadia
, 70, 71, 173 Arison, Micky, 28
Arkona,
176 Art auctions, 38-40
Asuka,
176
Atlantica
, 61
Aurora
174

Automated Personnel Assisted Security Screening (A-PASS), 57-58

Azimuthing propulsion (azipod), 50, 87-89
Azur
, 147

B

Babbit, Bruce, 189-190 Bahamas, 113, 140, 141, 142 Bankruptcies, 3 Bar revenues, 30 Bermuda, 115
Big Red Boat,
174 Bingo, 29, 41-42 Black water (sewage), 83, 90, 9596, 107, 110, 114 Bluewater Network, 91, 94, 98, 167-168
Bremen,
176

C

Caledonian Star,
176 California Cruise Ship

Environmental Task Force,

167, 168 Canadian Medical Association, 74 Cancellations and delays, 49-50 Cancun, 48

Canyon Ranch Health Resorts, 38 Cape Canaveral Cruise Line, 3 Caribbean, 92-93, 112-115 Carnival Corporation, 3-4, 28, 44

45 (see also Carnival Cruise Line, Costa Cruises, Cunard Line, Holland America Line, Seabourn Cruise Line,

Windstar Cruises) and Cancun, 48 and Crown Bay, St. Thomas, USVI, 47 and onboard crime, 65 and San Juan, Puerto Rico, 47

48

and taxes, 140, 141 and the environment, 87, 114 Carnival Cruise Line, 3, 5, 37, 45, 46, 49, 153-154, 172 advertising, 13 and port charges, 114 and the environment, 87, 105, 114, 167 and USVI, 47

and workers, 123, 124, 128, 133 ban on bringing beverages aboard, 31 events at sea, 51, 52, 75 food budget, 15 medical care, 78, 79, 80 onboard illness, 76, 80 onboard revenue, sources of, 34,

39, 42, 160 sexual assaults, 59-64, 66-67,

126

unscheduled maintenance, 50
Carnival Destiny,
148, 172
Carnivale
, 60
Carnival Triumph
, 49
Carnival Victory,
172
Carousel,
175 Cartagena, Colombia, 46 Casinos, 32-33 Cayman Islands, 114
Celebration,
51, 172 Celebrity Cruises, 4, 15, 37, 45, 61, 89, 130, 172, 179 and advertising, 13-14 and the environment, 91, 105,

108

and workers, 130, 164 cancellations, 49, 50 medical care, 79 onboard illness, 73 onboard revenue, sources of, 39, 42, 43, 179 sexual assaults, 61 Centers for Disease Control (CDC), 67, 68, 70, 71, 74 Vessel Sanitation Program (VSP), 67-69, 161 Chapman, Paul, 123, 125, 128 Clean Water Act, 94, 95-96, 99,

108

Clipper Adventurer,
175 Clipper Cruise Line, 72 Commodore Cruise Line, 3
Constellation
, 50
Costa Atlantica
, 51 Costa Cruises , 3, 13, 39, 140
Costa Tropicale,
51, 176 Crown Cruise Line, 3
Crown Princess,
174 Cruise contract, 24-25 Cruise Line International Association (CLIA), 12 Crye, Michael, 6, 57 Crystal Cruises, 39, 43, 65, 125

and the environment, 91, 105 sexual assaults, 126
Crystal Harmony
, 126 Cunard Line, 4, 140, 146 Customer relations, 145-158, 164165

D

Dawn Princess,
58, 112, 174 Delta Coastal Voyages, 3 Department of the Interior (US),

109

Destiny-class ships, 5 Dining and food, 15-18 Direct Cruises, 74 Disney Cruise Line, 44, 49
Disney Magic
, 49 Dolphin Cruise Line, 60 Dominica, 113
E

Eagle-class ships, 5 Earth Island Institute, 169 E. coli, 71
Ecstasy,
75, 79
Edinburgh Castle
, 74
Elation,
50, 172

Environmental (see also blackwa-ter, graywater, hazardous waste, MARPOL, oily bilge, solid

waste)

monitoring and enforcement, 104-112, 114-115 organizations, 91, 94, 98, 167169

pollutants, 83-84, 95-101, 104105, 107-109 protection , 162-163 record, 84-89

standards and initiative, 92-94 Environmental Protection Agency (EPA), 83, 94, 97, 104, 105, 167-168

Europa
, 52
European Vision
, 173

F

Fain, Richard, 88
Fair Princess
, 73
Fantome
, 52, 69 FBI, 59, 61, 65-66 Fascination, 61

Fecal coliform, 96, 105, 107, 108, 110-111 Federal Maritime Commission (FMC), 3 Festival Cruises, 28, 147, 173
Festivale
, 62 Finland, 140 Fire safety, 55-56 Flags of convenience, 138-143 Florida-Caribbean Cruise Association (FCCA), 46 Food and dining, 15-18 Food borne illness, 70-73 Food Standards Agency (UK), 69 France, 140 Frantz, Douglas, 6 Freebies, 149-150 Free-style cruising (see Norwegian Cruise Line)

Funchal,
175
G

Galaxy,
61, 172 Glacier Bay National Park (see Alaska)

Golden Sun Cruises, 173
Grand Princess
, 5, 49
Grandeur of the Seas,
175 Gray water (nonsewage wastewater), 83, 90, 96-97, 107, 108, 110, 114 Grenada, 113, 114 Greyhound Leisure Services, 33
H

Halford, Senator Rick , 104, 188 Hazardous waste, 84, 89, 90, 9798

Holland America Line, 3, 39, 40,

49, 50, 112, 140, 173, 188 and the environment, 83, 86,

90, 91, 98, 102, 105, 108 and workers, 119, 124, 129, 130, 134, 138 customer relations, 151, 155, 164

events at sea, 52, 53, food and dining, 15, 17, 20 illness and health care, 73, 74, 77,

onboard revenue, sources of, 39,

40,

port charges, 45
Horizon,
73, 164 Hubbard Glacier (see Alaska)

I

Illness, 67-75 (see also E. coli, food borne illness, influenza, Legionnaire's, disease, Norwalk-like virus, salmonella, shigelosis, rubella)

Imagination
, 126 Incomes, 130-136
Infinity,
50, 172 Influenza, 73

Inside passage (see Alaska)
Inspiration,
172 International Commission on Shipping (ICONS), 54, 119, 123, 127, 139, 163 International Convention for the Prevention of Pollution from Ships ( see MARPOL) International Convention of Standards of Training, Certification, and Watchkeeping for Seafarers (SCTW), 75 International Council of Cruise Lines (ICCL), 6, 83, 133 and medical care, 76-77 and security, 57 and smoke detectors, 56 and the environment, 83 91-92, 97-98, 162 zero tolerance policy, 66-67 International Labor Organization,

75, 163 International Maritime

Organizations (IMO), 56, 59, 84, 96, 113 International Transport Workers' Federation (ITF), 54, 127,

135, 169 flags of convenience campaign, 138-143 ITF- approved contracts, 120, 122, 129, 133, 134, 136 International Voyager Media, 35
Island Breeze,
174
Island Princess
, 51 Italy, 140, 141

J

Jamaica, 113
Jubilee
, 52, 60, 76, 80
Juneau Empire
, 108, 115