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Authors: Inc The Staff of Entrepreneur Media

Start Your Own Business (80 page)

BOOK: Start Your Own Business
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Ads That Stand Out
 
Imagine scanning a convention half full of people dressed in formal attire and suddenly noticing that one brazen attendee is wearing overalls and a red flannel shirt. Is it safe to say your eyes would be riveted to that individual? Your first reaction might be “How dare he?” but you’d also probably be curious enough to walk over and find out what this audacious char acter was all about.
 
TIP
 
Sometimes the story of your business can make an interesting “hook” for a print ad or a brochure. The social worker who started a maid service could use a headline like “Why I gave up social work to rid the world of dust balls.” If your story’s intriguing enough, it could get readers hooked.
Such nonconformity can have the same riveting effect in advertising. Imagine scanning a newspaper page full of ho-hum little ads and then noticing that one of them stands out from the crowd. All of a sudden, the other little ads become invisible, and the unique one grabs all the attention. That ad has accomplished the single most difficult task small-business advertising faces—simply getting noticed.
Ideally, your advertising should reflect your company in both look and message. An ad represents you and what you have to offer. If it’s generic, it won’t have the power to grab attention or persuade prospects to take action.
Even a small ad, if it exhibits something a little unexpected, can steal the thunder of larger, more traditional ads that surround it. But what can you say in a small space that gets noticed and makes an impression? Here are a few ideas that could work with a variety of products or services.

For a restaurant.
Use a large but short headline that can’t help but arouse curiosity, such as “Now, that’s enormous!” This would then be followed by an explanation that this is usually the reaction when one of Francisco’s Super-Subs (or whatever largeserving entrée) is placed in front of a customer.

For a beauty salon.
Use a small ad with the headline “Can we have your autograph?” in quotes. Follow with copy that reads: “Be ready to draw the attention of admirers when you leave Noreen’s Cut ’n’ Curl—for people are sure to recognize you as the star you are.”

For a carpet cleaner.
Try a small ad that shows a blowup of a dust mite with the headline “They’re hiding in your carpet.” The body copy then explains that these bugs are invisible to the naked eye but are accumulating by the thousands in your uncleaned carpet.
Ad Placement
 
There are two principal publication categories to consider for print advertising. The first, the newspaper category, has a positive and a negative side. On the plus side, you can get your ad in very quickly. That enables you to run an ad, for example, that capitalizes on some market turn of events that saves your prospects money if they act fast and buy from you. This could be very exciting news for them, and that’s perfect because they are in a “newsy” frame of mind when they read the newspaper.
On the downside, newspapers usually have a shelf life of just 24 hours. Therefore, if you run your ad on Monday, you can’t count on anyone discovering that ad on Tuesday. As the saying goes, “Nobody wants to read yesterday’s news.”
Just as with most media, your budget must allow for multiple insertions—it’s essential to run your ad with enough frequency for its message to penetrate. Regular exposure of the ad builds recognition and credibility. If some of your prospects see your ad but don’t respond to your first insertion, they may well respond to your second or third. If you have confidence in your ad’s message, don’t panic if the initial response is less than what you wanted. More insertions should bring an improved response.
The second type of publication is magazines, for which there are specialty categories of every kind. This allows you to target any of hundreds of special-interest groups. Another advantage of magazines, especially monthlies, is that they have a longer shelf life; they’re often browsed through for months after publication and also often have passalong readership. So your ad might have an audience for up to six months after its initial insertion. Of course, an effective campaign requires multiple insertions. After all, readers can’t be expected to see and recall every ad in each issue, and smaller space ads may require even higher frequency than larger ads to get noticed over time.
THE GOOD WORD
 
T
hird-party praise—whether from a customer, an industry organization or a publication—is one of the most effective tools you can use to give your ad, commercial or direct-mail package added credibility. This can take a variety of forms:
• If your business has received some kind of prize, mention in the press or other honor, don’t hesitate to put it in your advertising. “Rated #1 By
Dog Groomers Monthly
” or “Voted ‘Best Value’ By
The Chagrin Falls Gazette
” are good ways to establish your product or service’s benefit in customers’ eyes.
• Testimonials from individual customers carry weight, too. “Wanda’s Party Planners Gave My Son The Best Birthday Ever!—Jane Smith, Wichita, Kansas,” attracts customers’ attention. How to get testimonials? If a customer says something nice about your business, don’t let the compliment slide—ask, then and there, if you can use the testimonial in your sales materials. (You may want to get this in writing, just to be on the safe side.) Most customers will be happy to comply.
• Even if your company hasn’t gotten recognition, perhaps you can use a part, a process or an ingredient from one of your suppliers that has received praise. For example, you could say “Made With The Flame Retardant Rated #1 By The American Fire Safety Council.” This tells your customers you think highly enough of them to provide them with such a great product or ingredient.
• If you’re a member of the Better Business Bureau, that’s an implied endorsement, too. Be sure to post your BBB plaque prominently on your store or office wall, or use the logo on your letterhead.
 
Researchers have found the following about magazine ads:
• Full-page ads may attract about 70 percent more readers than fractional-page ads.
• Adding a photograph or illustration dramatically increases an ad’s power to draw readers.
• Many successful ads use photographs unrelated to the subject matter.
• It’s crucial to maintain a balance between the space devoted to photos or illustrations and copy.
There must be sufficient text to draw readers’ attention, which is crucial to advertising success.
When planning advertising in any print medium, contact the publication first and ask for a media kit. This contains rate information for various sizes of ads as well as demographic information about the publication’s readership—age, income and other details to help you decide if this is where your buyers are. The media kit also indicates specifications for the format in which you’ll have to deliver your ad to the publication.
 
AHA!
 
The most persuasive words in advertising: “free,” “you,” “now,” “new,” “win,” “easy,” “introducing,” “save,” “money,” “today,” “guarantee,” “health,” “safety,” and “discovery.”
Radio and TV Advertising
 
Many entrepreneurs believe that TV and radio advertising are beyond their means. But while advertising nationally on commercial network TV may be too costly for many entrepreneurs, advertising on local stations and especially on cable TV can be surprisingly affordable. Armed with the right information, you may find that TV and radio advertising deliver more customers than any other type of ad campaign. The key is to have a clear understanding of your target audience and what they want or listen to so the money spent on broadcast advertising is invested in programming that reaches them in the right way and in the right context.
 
SAVE
 
Considering advertising on cable? Look into a “cable co-op,” where several companies collaborate on an ad package that promotes all their services or products.
“A lot of advertising decisions are made more from the heart than from the head,” says William K. Witcher, author of
You Can Spend Less and Sell More
, the classic guide to low-cost advertising. Witcher warns entrepreneurs not to get so swept up in the idea of advertising on TV or radio that they neglect to do the necessary research.
Sitting down and coming up with a well-thought-out advertising plan is crucial, Witcher says. “Don’t feel that you can simply throw a bunch of dollars into the advertising mill and create miracles.”
Planning is essential if you’re approaching broadcast advertising for the first time. Experts suggest entrepreneurs take the following steps before diving in:

Use the target audience description from your marketing plan as the basis for your broadcast buy.
Steer clear of any media or programming that doesn’t help you reach your audience with as little waste as possible.

Set a rough budget for broadcast advertising.
Come up with an amount that won’t strain your business but will allow you to give broadcast advertising a good try. Many stations suggest running ads for at least three months. A good rule of thumb for a cable TV buy is to budget a minimum of $1,500 per month, plus production. The rates for radio time will vary depending on the size of the market, the station’s penetration, and the audience of the shows on which you want to advertise.

Contact sales managers at TV and radio stations in your area and arrange to have a salesperson visit you.
Ask salespeople for a list of available spots that air during hours that reach your target audience.

Talk to other businesspeople in your area about their experiences with broadcast advertising.
While salespeople from TV and radio stations can be helpful, they are, after all, trying to sell you something. It is your responsibility to be a smart consumer.
THE SMALL STUFF
 
S
hould you use your limited advertising budget to create larger, more visible ads that restrict you to advertising less frequently, or smaller, less visible ads that you can afford to run more frequently?
The answer: smaller ads more frequently. The reason is that most people—even those who are likely candidates for your product—typically don’t respond to ads the first time they see them. Prospects may have to notice an ad a number of times and develop a level of comfort with it (especially if the product or service is new to them) before they take action. The more often prospects see your ad, the more comfortable they’ll become and the better the chance they’ll respond to it. Of course, if your ad is too small, it may not be seen at all, so be sure to pick an ad size that allows you to shine and still maintain a frequency you can afford.
 

Ask about the “audience delivery” of the available spots.
Using published guides (Arbitron or Nielsen), ask the salesperson to help you calculate the CPM (cost per thousand) of reaching your target audience. Remember, you are buying an audience, not just time on a show, and you can calculate pretty exactly how much it’s going to cost you to reach every single member of that audience.
 
SAVE
 
Get your ad on the radio—for free—by bartering your products or services for air time. Called “trade-out,” this practice is common. Radio stations need everything from janitorial services and graphic designers to products they can give away as on-air prizes, so whatever you sell, you’re likely to find a ready market.

Inquire about the production of your commercial.
Fortunately, major cable companies are now offering production assistance to small-business owners with rates that can be as little as $500 to $1,200 per spot. And some independent TV stations will offer low-cost or free production if you enter into an agreement to advertise for at least three months. With a similar contract, some radio stations will provide a well-known personality to be the “voice” of your business at no extra cost. However, for multivoice, high production value spots, you’ll want to enlist an outside production company.
RIGHT PLACE, RIGHT TIME
 
T
oday, marketing messages can go anywhere and everywhere people do, thanks to “out-of-home” advertising. You can reach boaters with advertising at marinas, golfers out on the links with signage on hospitality carts, or health-conscious consumers while they exercise at their local gyms.
 
 
Traditional out-of-home advertising encompasses billboards—including the exciting new LED boards on which messages can be changed frequently, even based on the time of day—and transit advertising, from busbacks to subway posters and taxi-top ads.
 
Then there’s alternative out-of-home, generally called “place-based advertising.” This is where things really get interesting. The “street furniture” category includes bicycle-rack displays and posters on bus shelters and trash receptacles. Other place-based media include newsstand, convenience store and shopping mall displays. You can even try placing posters above diaper changing stations or in college campus laundry rooms. Your choices and locations are virtually endless.
 
Follow these three rules for picking the right out-of-home advertising opportunity for your business:

Rule one: The advertising must reach a high percentage of your best prospects
. For example, a poster on a bus shelter at a busy intersection can boost sales for a nearby retailer if it is seen often enough by a majority of the store’s customers and prospects.

Rule two: The place-based ad must be in an appropriate venue
. The posters you find in the restrooms of popular bars and restaurants typically carry ads for other entertainment-oriented businesses because their messages are compatible with the venue.

Rule three: Your ad must reach prospects at the right time
. From billboards promoting business services directed at commuters on their way to work to posters for beauty products in neighborhood hair salons, out-of-home advertising should target your prospects at the time when they’ll be most receptive to your message.

Compare the various proposals.
Look at the CPMs, and negotiate the most attractive deal based on which outlet offers the most cost-effective way of reaching your audience. Buying time well in advance can help lower the cost. For TV ads, stick with 30-second spots, which are standard in the industry. And keep in mind that the published rates offered by TV and radio stations are often negotiable. Generally, rates vary widely during the first quarter of the year, and sometimes during the third quarter or late in the fourth quarter, traditionally slow seasons for many businesses. But expect to pay full rates during the rest of the year or during popular shows or prime time.
BOOK: Start Your Own Business
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