The Hands-Off Manager (21 page)

Bennett, Arnold,
110

Berlin Wall, the,
146

Blake, William,
147

Bonaparte, Napoleon,
167

Brande, Dorothea,
73
,
80

Branden, Nathaniel,
87

breaks, taking,
70
,
114

Brown, Mack,
94

burnout,
40
“butterfly effect,”
149
(
see also
Chaos theory)

C

change,

accepting,
33
,
100

coaching another person to,
178
-183,
190

fear of,
99
,
111

resistance to,
99

reversing your feelings about,
111

Chaos theory,
149
(
see also
“butterfly effect”) Chopra, Deepak,
33
-34,
61

coach, hands-off manager as,
93
,
175
-201

coaching,
93
,
94
,
97
,
175
-201

Cohen, Alan,
57

cold-calling,
27
,
193

Collins, Jim,
140

“common sense,”
88

communication,

better,
102
-104

hands-off,
24

hands-on,
24

companies, great,
140

company, ups and downs of a,
140

competition, internal,
142

conflict, resolving a,
35

Confucius,
43

control,
25
,
51
,
54
,
89
-90

controlling managers,
51

Cousins, Norman,
155

creating results,
133
-142,
166

creative process,
166
,
169
,
172

creativity,
60
,
86

critical thinking,
100

criticism,

approval-seekers and,
92

responding to,
92
,
119
-120

Chrysler, Walter,
191
-192

culture, company,
105

customer service,
20
,
103
,
134
,
139

customers,
20
,
85
,
136
,
140

D

Darwin, Charles,
100

decision-making, hands-off,
84
,
88

Deming, Dr. W. Edwards,
196

DeNiro, Robert,
113

desires, deepening your,
155
-159

destiny, access to,
163

disappointment, dealing with,
78
-80

discipline,
31

success and,
32
,
74
,
86
,
89
,
110

your mind and,
30
-32

down time, importance of,
141

Dream Society, The
,
142

Drucker, Peter,
23
,
25
,
60
,
159

E

Edison, Thomas,
170

ego,
93
,
119
,
182

definition of,
52

overview of,
93
,
167

Einstein, Albert,
119
,
125

Eliot, George,
91

Emerson, Ralph Waldo,
37

emotions, fear-based,
111
,
157

employee surveys,
164

employees,

angry,
197
-198

focus of,
80

future-addicted,
80

happy,
197

incompetent,
83

lazy,
44
,
71

unhappy,
183
-184,
197

energy field, opening the,
26
-28

energy, importance of,
31
,
38
,
47
,
65
,
150
,
166
,
180

Enron,
171

entertainment versus work,
68

environment, workplace,
15
,
81

evaluating versus judging,
126

evolution,
34
,
77
,
146

expectations, managing,
128
,
141

experience, beliefs and,
87
,
168

Exxon Valdez
,
149

F

false gods of success,
79

failure,

company, causes of,
134

professional, causes of,
141

transforming,
64

fear as a motivator,
63
,
79
-80

fear,

focusing on what you,
60
,
62

the workplace and,
40
,
63
,
93
,
196

feedback,
98
,
114

beneficial,
98

environment and,
99

listening to,
114

positive,
101

finite thinking,
146
-147

firing,
184
-185,
187
,
196
,
198

five senses, the,
172
-173

focus,

using,
57
-65

workplace,
59

forced thinking,
73
-74

freedom,
19
,
20
,
32
,
34
,
60
,
86

free-market systems,
146

frustrations, obsessing about,
63

full potential, realizing your,
119
-120

Furey, Matt,
180

future, shifting to the,
40

future-addicted people,
80

G

Galileo,
118

Gandhi
,
151
,
170

generous, importance of being,
104

Gibran, Kahlil,
203

Gilles, Jerry,
83

giving,

importance of,
68
-71,
142
,
147
-152

trading versus,
149
-150

goals,

company,
64

external,
139

financial versus personal,
156

focusing on,
41
-42,
64
-65,
157

intentions versus,
64
-65,
137

material,
140

outcome,
139

personal,
140

process,
139

results-oriented,
137

Good to Great
,
140

Great Wall of China, the,
118

gut feeling,
84
(
see also

gut instinct) gut instinct,
109
(
see also
gut feeling)

H

habit, old-school micromanager,
125

happiness,

real source of,
20

your work team and,
105

Hardison, Steve,
189
-192

Harley-Davidson,
137

Hawkins, David,
52
,
109

Hill, Napoleon,
39
,
139

Holmes, Ernest,
177

humility,
94
,
183

I

Iceberg Principle,
164
-165

infinite resources,
146
-147

inner game, learning the,
31

inner

life, managing your,
37

listening,
68
,
84

process, perfecting the,
140

resonance,
38

tuning,
38

vision, finding an,
83
-94

voice, listening to your,
114

inspiration,
73
,
118
,
163

inspire, how to,
16
,
70

instinct,
84

instinct, innate,
78

instincts, following your,
118

instrument, tuning your,
68
,
109
-114

intention,

power of,
64

using,
57
-65

intentions versus goals,
137

internal competition,
142

internal process,
134

interviewing,
84

intuition,
38
,
117
,
119
,
163
,
172
-173

Ishwara, Maitreya,
88

J

Jensen, Rolf,
142

judging, evaluating versus,
126

judging people,
19
,
24
,
100
,
123

judgment,

coworkers and,
69

dismissing,
125

good,
84

hands-off managers and,
24
,
48
,
127

letting go of,
123
-130

suspending,
130

stress and,
126

truth and,
129

judgments,

critical,
23

negative,
72
,
99
,
125

judgmental, being,
25
,
34
,
51
,
69
,
126

Jung, Carl,
29
,
127

K

Katie, Byron,
45
,
61
,
113
,
190

Kennedy, John F.,
31

Kersey, Cynthia,
161

kindness,
141
,
148
,
151

King, Jr., Dr. Martin Luther,
169
-170

Kissinger, Dr. Henry,
53

Koestler, Arthur,
104

Krishnamurti, Jiddu,
193

L

LaMotta, Jake,
113

Lavater, Johann Kaspar,
117

leader, hands-off,
28

leaders,

best, the,
91

mistakes of,
28
,
30
,
197