Authors: Barry Gibbons
Tags: #Business & Economics, #General
She’ll like that.
46. London calling
A
s many of you know, part of my England-based portfolio of duties is to advise Queen Elizabeth. She and I call them our ‘Strategy and Vision Sessions’, and we normally meet, on the last Thursday of each month, in a Starbucks in London’s West End. I can’t tell you which one – if I did, I would have to kill you for security reasons – but, for those of you who like to know whatever details you can, I can reveal that she usually has a double tall skinny latte (with a ginger biscuit for dunking – which she does ever so daintily).
Our agenda tends to be about global issues, but last week she, rather nervously, pinned it right down to a London problem. There is, apparently, a shortage of American visitors here – the result of a combination of the US dollar’s weakness and general ‘security’ scares associated with international travelling. She wants me to use this chapter to try to sell Americans the idea of a visit to this fine city, with the prime aim of spending some dollars.
The obvious place to start when listing London’s attractions is with our Black Cabbies. Black is the colour of the cabs, not the drivers, who are of every ethnic hue imaginable, and they are absolutely brilliant. London’s city street system is twenty times more complex than New York’s, but you simply cannot catch our cabbies out. They train for years to get
The Knowledge
before they can qualify as a taxi driver, and they know every tiny street and alleyway. The only downside arrives if and when you drop a hint that you enjoy conversation. Within minutes you will be pinned back in your seat (metaphorically) while you go through his (or her) recent divorce, back problems, children’s progress at school, ageing parent’s ailments, and soccer team’s dire performance. If it’s summer, substitute cricket for soccer.
What else? Our one and only Royal Family, of course. Since Diana’s death, when we learned to be emotionally incontinent like the rest of the world, the Royals have given us enormous entertainment and provide perpetual highlights for any tourist visit. Charles and Camilla out-do anything from the scriptwriters of
Sex and the City
. Our tabloid press, unreadable for anything newsworthy, track this wondrous family of dysfunctional invertebrates on a regular basis, and there is invariably a weekly ‘butler’s confession’ or ‘love rat exposure’ to keep you entertained in the rain.
Ooops! I shouldn’t have mentioned the rain.
Are you worried about security? Forget it. We’ve got it pinned down. Here’s a true story. A while back I had a ticket to watch England play cricket at Lord’s, the home of the game. The tradition is that, on the Saturday, you take a picnic, albeit one with a heavy liquid bias. It was my turn to provide lunch for my pal and I, and I arrived with my cool-bag well stocked. To my horror, there was a security search at the gate. And, as my bag contained a glass bottle of claret, assorted knives and bottle openers, glasses for imbibing, and sandwiches wrapped in foil that suddenly looked like Semtex, I thought I would lose the lot. The security guard opened my bag, delicately took everything out, and then delicately put everything back in and waved me in. Having just flown out of the Dallas/Fort Worth Airport, where I was asked to ‘voluntarily’ take my shoes and belt off at the security checkpoint, I didn’t understand why I wasn’t being ushered off to jail. So I asked him what he was looking for. ‘Hooters and whistles’ is what he told me, without a word of a lie. In England, we can carry weapons that could potentially kill, hijack, and blow places up, but we cannot hoot and whistle at a cricket match.
Now then – food: so important to we quick-service folk. A great deal of unfair
rubbish
is talked about British food. I am, therefore, simply going to give you details of a couple of mouth-watering British recipes that are available in most good restaurants, and let you be the judge. Here goes:
How can you resist those? You must believe me, our cuisine is the highlight of any tourist visit to our lovely island. Only recently, an American friend of mine was recounting his experience as he sought food in a pub in Covent Garden, the epicentre of London’s tourist activity. Not recognising any of the dishes in the glass-covered serving counter, he was going to ask the barman’s advice when he saw a sign behind the bar. It said: ‘A pie, a pint and a friendly word’. Well, reassured by this helpful guidance, my friend ordered a pie and a pint of beer. When they were delivered, before taking it all back to his table, he leant across the bar and asked the guy: ‘I’ve got the pie and pint. What’s the friendly word?’
The barman looked around furtively, and then whispered the immortal words:
‘Don’t eat the pie.’
47. This just in …
A
s I sat down to write this chapter, I couldn’t escape the feeling that there was something special about it that I’d forgotten. Then I remembered. After a lot of thought I have decided to let neither
Hello!
nor
OK!
magazine into my life. Both had bid several million pounds to get behind my scenes – in a rather intimate way – but I cannot be bought, despite the attraction of the proposal that I should allow a photo of myself to be on the front cover, dancing in the Hawaiian surf, clad only in my thong.
Headlines, headlines. Who needs ’em? Particularly in the foodservice business – we get enough as it is. I thought about the changes in this business that we have all witnessed over the past few years, and some of the unlikely headlines we’ve read. Then, after my eighth espresso, I went slightly mad, and decided to suggest some of the really,
really
unlikely headlines that might appear over the next five years …
My final suggestion? Don’t believe a word of it. If you did, you should get out more.
48. Nouvelle QSR
I
n the late 1970s and ’80s, we men were assaulted by an evil force. I refer, of course, to nouvelle cuisine. By my definition at the time, it involved going out for dinner, being presented with a meal that you could actually assemble on a cocktail stick if you were so inclined, and then having to stop by a Burger King on the way home for an emergency Whopper.
I peaked with nouvelle cuisine after a visit to Ascot races in England. I had – as ever – accompanied my losing bets with a few beers and had – as a result – developed the normal male appetite associated with said practices. In short, I could have eaten an elephant between two bread vans. Our hosts, however, had other ideas and took us fine dining. It was one of those places where they bring your meal to the table under a silver plate cover, and then the waiters, at some pre-arranged signal, lift them all up simultaneously. This they did, revealing the contents of my plate to be two haricots and a pork medallion the size of my little finger nail. I’m afraid I went down in the history of that restaurant by calling the waiter back and asking if my food had accidentally stuck to the lid he’d taken away. I was not invited back and have avoided nouvelle cuisine ever since.
Two things brought that adventure back to my mental front-burner. I read yet another book on ‘
Fat America
’ – one of about a hundred big sellers on the subject doing the rounds now. Quick-serve, or at least the Big Boys in quick-serve, came out of it badly. My position on the subject remains the same: I am not interested in innocence or guilt, but the quick-service industry is a huge feeder of the world and has both a vested interest and a responsibility to contribute to a healthier future. I then found an essay on nouvelle cuisine. It was written in 1973 by Henri Gault and Christian Millau, essentially two travel writers. They noted how a new generation of French chefs was rebelling against the classic excesses of the traditional, rich cuisine of the
Escoffier
heritage. They noted ten things that were happening. I’ve listed them in
very
summarised form below. Don’t read them and think of French food – read them as a list of principles followed by these rebellious chefs that led a revolution:
1. Reduced cooking time (like the Chinese).
2. New uses of products. A lot of traditional foods had eroded in quality as a result of mass production (e.g. chicken), but new ones were available (oysters, asparagus, etc.).