Stop Pissing Me Off What to Do When the People You Work with Drive You Crazy (30 page)

effectively
, 97–100

to feedback, 118–19

o

getting others to listen,

Obsessive Compulsive

208–10

Disor
der (OCD), 81–82

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stop
 Pissing Me Off!

1-2-3 Go! technique
, 88–91

v

Outside consultations,

Values conflicts/violations,

213–14

25–27, 34–35

Violence and threats
, 39–41

p

Platinum rule
, 163–65

w

Proactive appr
oach, xiv–xv

Whining vs
. winning, 85–88

Professional assistance,

Whistleblower protection,

213–14

36–37

Workaholics

characteristics and

r

motivations
, 150–51

Requests, getting results

managing others
, 157–58

fr
om, 88–94

managing yourself
, 152–57

Road ragers
, 4–5, 142–45.

types of
, 151

See also
Anger at work

y

s

Yelling, ineffectiveness of,

Sensitive people
, 162

172–76

Shrugs
, 13

Slackers
, 139–42

Stress and stress

z

mana
gement, 19–22,

Zookeeping technique,

156–60

146–47

t

Threats and violence
, 39–41

u

Unilater
al action, 196–99

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