How (53 page)

Index

Accommodation

Accountability

Acquiescence.
See also
Informed acquiescence culture

Action potentials

Active transparency

Adams, Steve

Adaptation

Advertising, impact of

Affective thoughts

AintItCoolNews.com

Alignment

Allen, Paul

Altria Group, Inc.

Altruism/altruistic helping

Amazon.com

Ambiguity

American Express

American Telephone and Telegraph

Anarchy culture

Antipiracy

Apologies

Apple Computer

Artless art

Attachment

Authenticity

Authority

Autocratic leaders

Avoidance

Belief/belief system

Benefit-to-the-group/benefit-to-the-individual behavior models

Benner, Mary J.

Berg, Joyce

Berven, Sig

Betrayal

Bhartrihari

Blame/blaming behavior

Blind obedience culture

Blogs/blogging

Boeing

Bolstering, in conflict resolution

Boom and bust cycles

Bottom line, focus on

Bottom-up models

BPO

Brain functions

Brand, generally:

awareness

extension

image

messaging

promise

recognition

Brennen, Chris

Brickley, James A.

Broyles, William, Jr.

Buffett, Warren

Building Cross-Cultural Competence
(Trompenaars/Hampden-Turner)

Built to Last
(Collins/Porras)

Burke, Jim

Business, generally:

collaboration products

cycles

as ecosystem

relationships

success factors

as war

Buyer/supplier relationships

Can

Capital

Capitalism.
See also specific types of capitalism

Cardosi, Steve

Carlson, Chester F.

Carrots-and-sticks methods

Cast Away
analogy

Castillo, Judge Ruben

Cause marketing

Cedarbaum, Judge Miriam Goldman

Centers of Excellence/Centers of Innovation

Certainty, implications of

Certainty Gap

Change/changing

Character

Cheating

Checks and balances

Chiu, Dave

Chouinard, Yvon

Chu, Wujin

Chung, Paul

Circles metaphor

Citicorp/Citigroup

Code of ethics

Cognitive dissonance.
See also
Dissonance

Collaboration

Collins, James C.

Command-and-control business model

Commitment

Communication(s)

Company/customer/supplier relationships

Compassion

Competition

Competitive advantage

Complexity

Compliance

Computer Associates International, Inc.

Confidence

Conflict, resolution strategies

Confusion

Connectedness

Connection/connectivity

Consistency

Consonance

Constitutions

Consultants

Container Store

Continuity

Cooperation

Core competencies

Core values

Corporate culture.
See also
Organizational culture

Corporate governance.
See also
Self-governance

Corporate scandals

Corporate values, internalization of

Court cases examples

Creativity

Credo (Johnson & Johnson)

Cultural differences, impact of

Culture management, case illustration .
See also
Organizational culture

Customer(s), generally:

advocacy

experience

loyalty

as partners

service

Customer relationship management (CRM)

Customer satisfaction index (CSI)

Cynicism

Databases, as information resource

Daugherty, Tom

Decentralized environment

Decision-making process

Dell Inc.

Dershowitz, Alan

Developing countries

Dialogical society

Dialogic marketing

Diamond trade

Differentiation

Dikhaut, John

Diligence.
See also
Due diligence

Disney, Roy

Disney, Walt

Disposition

Dissonance

Distraction

Doctor, Ken

Doctorow, Cory

Do It Right

Dot-bomb

Dot-dash explosion

Dow Chemical Company

Drexel Burnham

Due diligence

Dunn, Patricia

Dyer, Jeffrey H.

eBay

E-commerce

Ecosystem

Edmondson, David

Efficiency

Ellen, David

Emotional expression

Emotional intelligence

Employee(s)

Empowerment

Endorphins, functions of

Enfranchisement

Enlistment

Enron

Enterprise Resource Planning (ERP)

Envisioning.
See also
Vision

Epic of Gilgamesh

Error recognition

Esslinger, Christine

Ethics

Evangelist marketing

Evolutionary anthropology research

Evolution of Morality, The
(Joyce)

Expansion cycle

Expansionism

Expectation of Response Factor

Experience

ExxonMobil

Fair market system

Fannie Mae

Fear

Ferragamo, Massimo

Feudal capitalism

Feudalism

Financial Advisory Consultants (FAC)

Financial Executives International

Fine, Roger

Flat tax

Focus, importance of

Fombrun, Charles

Ford Motor Company

Fortress

Free agents

Freedom

Freelancers

Fricklas, Mike

Friction, sources of.
See also
Conflict

Friedman, Thomas L.

Fukuyama, Francis

Game theory

Gantt charts

Gantz Wiley Research

Gap analysis

Gapped relationships

Gates, Bill

GE/Durham, organizational culture case illustration

General Electric (GE).
See also
GE/Durham

Gentilucci, Anthony

Gerstner, Lou

GE Work-Out, The
(Kerr)

Globalization

Goals

Goldman Sachs

Google

Gould, Stephen J.

Governance systems.
See also
Self-governance

Government regulation

Great Debates

Greenberg, David

Gregor, Joie

Grocery store syndrome

Group cultures

Group-responsibility building

Growth, influential factors

Haloid

Hampden-Turner, Charles

Harris Interactive

Heidrich & Struggles

Helmsley, Leona

Helping behavior

Help line

Henderson, Krazy George

Heroism

Hewlett-Packard

Hierarchical structure

Hilhorst, Didier

Hill of A

Hill of B

Hills of Knowledge paradox

Hoarding

Hodges, Carl

Hollinger International

Honesty

Honor

Horizontal, generally:

business models

communication

governance architecture

specialty

world

Hospitality

How We Behave, as dimension of culture

How We Know, as dimension of culture

How We Pursue, as dimension of culture

How We Recognize, as dimension of culture

How We Relate, as dimension of culture

Human behavior, influential factors.
See also
Human instinct; Human nature

Human instinct

Human nature

Human networks, development of

Human resources information system (HRIS)

Hume, David

Humility

Hunsaker, Kevin

Hurricane Katrina

Hyperconnectedness

Hyperconnection

Hypertransparency

IBM

Ideal capitalist enterprises

Immelt, Jeffrey

Implementation

Incorporation

Independent contractors

Industrial age

Information, generally:

accessibility of

age

democratization of

economy

flow

networks

reputation and

skills

technology

transparency (
see
Transparency)

Information sharing

Informed acquiescence culture

Info Screening Services

Innovation

Insecurity

Inspiration

Integration, importance of

Integrity

Intellectual journey

Intellectual property

Interaction Design Institute Ivrea

Interactive advertising

Interconnectedness

Interdependence

International customers

Internet/internetworked world, impact of

Interorganizational trust

Interpersonal, generally:

alignment

interaction

synapses

transparency

Interpersonal relationships

Interrelationships.
See also
Interpersonal relationships

Invention/inventors

Japan:

business culture

kamikazes analogy

manufacturing techniques

JetBlue Airlines

Job hunting

Jobs, Steve

Job skills, information-based

Johnson, Robert Wood

Johnson & Johnson (J&J)

Joint ventures

Journal, online.
See also
Blogs/blogging

Journey, nature of.
See also
Hills of Knowledge paradox; Intellectual journey

Joyce, Dr. Richard

JPMorgan Chase & Co.

Judgment

Junk bonds

Jury system

Just Do It era

Justice.
See also
Judgment

Just-in-time (JIT) inventory

JVE Jenapharm

Kaizen

Kamikazes analogy

Kartchner, Chris

Kelleher, Herb

Kennedy, John F.

Kerr, Steve

Kindler, Jeffrey B.

Kirsch, Peter

Kollock, Dr. Peter

Kottke, Jason

Kryptonite, damaged reputation example

Ladder of trust

Laissez-faire markets

Language

Lankler, Douglas

Lao-tzu

Lawlessness culture

Laws and regulations

Leadership

Leadership Attributes

Leadership Framework (LRN, Inc.):

applications

build succession and continuity

charismatic authority

circle of energy, self-perpetuating

communicate and enlist

components of

confronting complexity and ambiguity

development of

illustrations of

inspiration

optimism

passion

plan and implement

point of no return

principles, importance of

purpose of

reflectivity

resistance and

seize authority and take responsibility

significance, pursuit of

truth of the present

vision

Leading-edge businesses, characteristics of

Lens of How.
See also
Leadership Framework

Levi Strauss

Lewicki, Roy

Lewis, James Paul, Jr.

Lindahl, Goran

Listening skills

Litigation/lawsuits

Lockhart, James

Lonchar, Kenneth

Lotus

Low-trust environment

Loyalty

LRN/Wirthlin Worldwide.
See also
Leadership Framework

Macroeconomics

Management, generally:

change

culture

customer relationship

-employee relationship

middle

performance

process

quality

reputation

safety

supply chain

Total Quality Management (TQM)

Market-based economies

Marketing

Mass media

Mazzo, Earl

McCabe, Kevin

McCormick, Thomas R.

McDonald’s

McIntyre, Dave

McKee, Keith

McVicker, Noah and Joseph

Media, transparency and.
See also
Mass media

Medical malpractice litigation

Memory, persistence of

Mentors, functions of

Merck

Methodist Hospital System

Meyer, Danny

Microinequities

Microsoft

Middle Ages

Military cultures

Milken, Michael

Minkow, Barry

Mission, importance of.
See also
Goals

Mission statement

Mistrust, sources of

Mitsubishi

Mobile marketing

Monopolies/monopolists

Montgomery, David B.

Monts, Michael

Morale, influential factors

Morality, evolution of

Moral responsibility.
See also
Accountability; Responsibility

Motion picture industry

Motivation

Mulcahy, Anne

Multinational companies/organizations

Multiskilling

Mutuality

Nash, John

Nash equilibrium

Negotiation skills

Netscape Communications

Networked world.
See also
Internet/internetworked world

Neuroeconomics

New York Institute for Reputation

Nonleadership Attributes

Nordstrom

North, Douglass

Nozick, Robert

Obstacles, overcoming

O’Leary, George

Online communities

Ook/Nook/Took

Organizational behavior

Organizational culture

Organization-as-stadium metaphor