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Authors: Alexander McCall Smith

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“I have a feeling,” announced Mma Ramotswe, “that this is going to be a busy day.”

Mr. J.L.B. Matekoni glanced up from his porridge. “Lots of letters to write? Bills to send out?”

Mma Ramotswe shook her head. “No, we're up to date on all of those things, Rra. Mma Makutsi has been busy with her filing, too, and everything is put away.”

“Lots of clients to see, then?” He thought of his own day and imagined a line of driverless, impatient cars, each eager for his attention, their horns honking to attract his notice: cars, in his view, were quite capable of all the human emotions and failings, including a lack of patience or restraint.

Mma Ramotswe had looked at her diary just before leaving the office the previous day and had seen that it was largely empty. “No,” she answered. “There are no appointments with clients. Nothing this morning and nothing this afternoon, I think.”

He looked puzzled. “And yet it's going to be a busy day?”

“I have that feeling. It's difficult to say why, but I am sure that this will not be a quiet day.”

Mr. J.L.B. Matekoni smiled. People talked about the intuition of women, but he was not sure that he believed in it. How could women possibly know things that men did not know? Was their hearing more acute than men's, so that they heard things that men missed—as dogs or cats might pick up frequencies audible only to them? He thought not. Or was their eyesight more acute, so that they saw clear details where men saw only indistinct blurs? Again, he thought not. What we knew, we knew from our senses, and the senses of women were no different from the senses of men.

And yet, and yet … As he returned to his porridge, Mr. J.L.B. Matekoni reflected on how there had been so many instances in which Mma Ramotswe had shown a quite uncanny ability to notice things that he himself had simply missed, or to know things about others that most people—most ordinary people, or men, to be specific—would not be expected to know. He remembered how, while out shopping with her a few weeks earlier, she had whispered to him that a woman walking towards them was probably one of Mma Potokwane's cousins. He had cast an eye discreetly over the woman and wondered whether
he had ever met her in the company of Mma Potokwane, but decided that he had not. How, then, could Mma Ramotswe tell?

“She was carrying one of those bags that the orphans make in Mma Potokwane's craft workshop,” said Mma Ramotswe. “That's the first thing I noticed. Then I saw the shoes that she was wearing. They were very unusual shoes, and I had seen them before—when they belonged to Mma Potokwane. She must have passed them on.”

He had dismissed this as fanciful, but several days later, when he had gone out to the Orphan Farm to attend to one of the vans, on a pro bono basis of course, he had remembered the incident and asked Mma Potokwane whether she had any cousins visiting her. She did. And had she passed on an unusual pair of shoes to this cousin? “As it happens,” said Mma Potokwane, “I did. But let's not waste time talking about these small things, Rra. Now there is something wrong with the spare van too, and I was hoping that you would have the time to look at that one as well.”

He had sighed. “I am always happy to help you, Mma Potokwane,” he said. “But there are places called garages, you know, and they are there to fix vehicles. That is their job. Perhaps you might try in future to—”

Mma Potokwane did not let him finish. “Oh, I know all about garages,” she said lightly. “But I would never go to one of them—your own garage excluded, of course, Rra. Ow, those garages are expensive! You drive onto their forecourt and straightaway that's two hundred pula. You get out of the car—that's another fifty pula. They say, ‘Good morning, Mma, and what can we do for you?' That costs seventy-five pula to say, and so it goes on. No, Rra, I will not go near those places; not me.”

Now, as he finished the last of his porridge, Mr. J.L.B. Matekoni reminded himself that the one thing he felt certain about when it came to women was that you could never be sure. If Mma Ramotswe said she had a feeling about something, then it was perfectly possible that her instinct was correct. So rather than say, “We shall see,
Mma,” he muttered, “Well, you're probably right, Mma.” And then he added, very much as an afterthought—and a hesitant afterthought at that—“Who knows, Mma, what will happen? Who knows?”

WHEN MMA RAMOTSWE ARRIVED
at the office that morning, Mma Makutsi was already there. Grace Makutsi, wife of Mr. Phuti Radiphuti and mother of Itumelang Clovis Radiphuti, had recently been made a full partner in the business. It had been a long road, one that stretched from her first appointment as secretary in the fledgling agency, to assistant detective, to the vague, rather unsatisfactory status of associate detective, and finally to partnership. It had been a road that started in distant Bobonong, in the north of the country, in a home that housed six people in two cramped rooms, and from there had led, through much scrimping and saving by Mma Makutsi's family, to the Botswana Secretarial College. At the end of her course the road had climbed sharply uphill to the glorious mark of ninety-seven per cent in the final examinations—a result never before achieved at the college, and never since then equalled. But even that distinction provided in itself no guarantee of a life free of struggle, and for some years Mma Makutsi had been obliged to endure an existence of parsimony and want. Mma Ramotswe would have paid her more had she been able, but the No. 1 Ladies' Detective Agency made no money at all, and there was a limit to how generous a loss-making business could be. There would have been no point, she thought, in giving Mma Makutsi a bigger salary and then having to close the business down after a month or two when it went bankrupt.

Mma Makutsi understood all this. She was grateful to Mma Ramotswe for all she did for her, and so when her fortunes changed dramatically on her marriage to Mr. Phuti Radiphuti, she made it clear that she would not give up her job, but would continue to work at the No. 1 Ladies' Detective Agency. As a partner in the business, her devotion to the enterprise became even more intense—hence
her new habit of arriving earlier than Mma Ramotswe on most mornings.

To begin with, her baby son, Itumelang, accompanied his mother into the office, sleeping contentedly in his carrycot while she got on with her work. Now, however, he had become more wakeful, and consequently more demanding, and this meant that he was left at home with the woman from Bobonong who had been employed as a nursemaid.

“I am very happy with my life,” said Mma Makutsi. “I find professional satisfaction in my work, and at the same time I have all the pleasure of running a home. It is a very good thing when a woman can do both of these things.”

“Yes, we women are doing very well in Botswana,” agreed Mma Ramotswe. “We don't have to sit out in the lands all day. We are running businesses now. We are building roads. We are flying aeroplanes. We are doing all the things that men used to think were not for us.”

For a moment, Mma Makutsi pictured Mma Ramotswe at the controls of a plane. It would be hard for her to keep the aircraft level, she thought, as her traditional build would make it far heavier on the side on which she was sitting. It would be possible, she felt, to adjust the controls so that the wing on her side came up a bit, but she still imagined that landings would be a bit heavy, and bumpy. Of course it would be quite a shock if one were to get into a plane and see that Mma Ramotswe was in the pilot's seat. It would be rude to refuse to board the plane in such circumstances, and one would simply have to put a brave face on it and hope for the best. Perhaps one could hide one's surprise by saying something like, “Oh, Mma Ramotswe, I did not know that you had taken up flying. This is good news, Mma. This is a big victory for women.”

Coming into the office first, Mma Makutsi took it upon herself to have the early morning cup of tea—as distinct from the mid-morning and late morning cups—ready for when Mma Ramotswe
arrived. This cup was an important one, as it enabled the two women to consider their plans for the day ahead. There might have been no scientific connection between drinking tea and getting one's thoughts in order, but that was the way it seemed, at least in Mma Ramotswe's opinion. Tea brought about focus, and that helped.

“So,” said Mma Ramotswe. “What have we today, Mma Makutsi?”

“We have tea to begin with,” said Mma Makutsi.

“That is very good.”

“And then … well, we have nothing, as far as I can see, Mma.” Mma Makutsi paused. “Unless, of course, something turns up. And it might. Sometimes there is nothing at eight o'clock and then at ten o'clock there is something.”

“I have a feeling there'll be something,” said Mma Ramotswe. “When I was in my garden this morning I had a feeling about that.”

Mma Makutsi, looking down at the surface of her desk, moved a pencil from one place to another. “Yes,” she said pensively. “There might be something. Later on.”

“You think so, Mma?” asked Mma Ramotswe.

Mma Makutsi waited some time before answering. Then at last she said, “I am expecting some news, Mma. It might come today.”

Mma Ramotswe knew better than to ask exactly what this news might be. Mma Makutsi sometimes liked to shroud her affairs in mystery, and did not always respond well to direct questioning. So she simply said, “I hope that you get your news, Mma.”

“Thank you, Mma. When you are waiting for news, it is better to get it. It is not easy not to get news that you're waiting for. Then you think: What has happened about the thing that I'm waiting to hear about? Has it happened, or has it not happened?” Mma Makutsi stared at Mma Ramotswe as she made these remarks. The light caught her large glasses and danced, in shards of gold, across the ceiling.

“And if you don't hear anything,” she continued, “then you can spend the whole day worrying about it.”

“This news of yours,” said Mma Ramotswe, trying to sound as if the matter under discussion was barely of any interest at all, “will it come in a letter, or …”

“No,” said Mma Makutsi, shaking her head. “It will not be in a letter.”

“Or a telephone call?”

“Yes, it will be a telephone call. It will be a telephone call from my lawyer.”

This could hardly be ignored. “Your lawyer, Mma?”

Mma Makutsi waved a hand with the air of one who is accustomed to having a lawyer. Of course she might have a lawyer now, thought Mma Ramotswe, but she would not have had one all that long ago. Yet she did not begrudge Mma Makutsi the satisfaction of having a lawyer after having lived so many years without one, even if she had no lawyer herself, now that she came to think of it.

“It is nothing very important, Mma Ramotswe. Just a little …”

Mma Ramotswe waited.

“A little personal matter.”

“I see.”

Mma Makutsi rose from her desk. “But we should not be talking about these things. We should perhaps be going over that business plan I drew up, Mma.”

“Ah, yes,” said Mma Ramotswe. “The business plan.”

Mma Makutsi had drawn up a business plan when she had seen one that Phuti Radiphuti had prepared for the Double Comfort Furniture Store. Of course the two businesses were as chalk and cheese in terms of turnover and profit, but Phuti had told her that every concern should have a plan and she had volunteered to do the necessary work.

Mma Ramotswe took the sheet of paper passed to her by Mma Makutsi. The heading at the top read
The No. 1 Ladies' Detective Agency: Challenges Ahead and Options for the Future.

“That is a very good title,” said Mma Ramotswe. “Challenges and
options. I think you are right to mention those, Mma: they are both there.”

Back in her seat, Mma Makutsi accepted the compliment gracefully. “It is forward-looking, Mma. You'll have noticed that.”

Mma Ramotswe glanced down the page. “And there is this paragraph here that talks about enhanced profit. That is good, Mma.”

Mma Makutsi inclined her head. “That is the objective of every business, Mma. Enhanced profit is what counts. If we were a company, that would drive the share price up.”

“Yes,” said Mma Ramotswe, knowing even as she spoke that she sounded rather vague. She had no head for finance, especially when it came to companies and share prices and so on, although she understood the basics and was particularly good at counting. This she had learned from her father, who had been able to count a herd of cattle with astonishing accuracy, even as the animals moved around and mingled with one another. She frowned. Enhanced profit had to come from somewhere. “But where do these bigger profits come from, Mma?”

Mma Makutsi answered with authority. “They come from greater turnover, Mma. That is where profits come from: turnover.”

Mma Ramotswe muttered the words
greater turnover.
There was a comforting, mantra-like ring to them, yes, but …“Turnover is the same thing as fees?” she asked.

“It is,” said Mma Makutsi. “Turnover is money going through the books.” She made a curious gesture with her right hand, representing, Mma Ramotswe assumed, the progress of money through the books. It all looked so effortless, but Mma Ramotswe was not convinced.

“More money going through the books, Mma Makutsi, must mean …” She hesitated. “More fees?”

“Yes. In a sense.”

“In a sense?”

“Yes.”

Mma Ramotswe looked down at the business plan. “So, unless
I misunderstand all this, Mma, more fees means more clients, or, I suppose, higher charges to the clients we already have.”

Mma Makutsi stared at her. Her large glasses, thought Mma Ramotswe, reflected the world back at itself. People looked at Mma Makutsi and saw themselves.

“You could say that,” said Mma Makutsi. “That is one way of putting it.”

Mma Ramotswe's tone was gentle. “And how are we going to get more clients, Mma?”

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