Unbeatable Resumes (44 page)

Created separate tables for customers, customer details, tickets, ticket details, ticket history, customer category, and ticket category.

Created stored procedures to insert new tickets, update tickets, update ticket history, and issue reports.

B. Chat Application:

Created the table structures for Chat application. One of the tables stored all the messages that were communicated between all the senders and receivers. There was a bit field to notify whether the message was received or not.

Created stored procedures to write and receive messages and update the bit column as necessary.

EDUCATION

Bachelor's Degree (B.B.A), concentration in Management Information Systems, University of Kansas

ROBERT FOSTER

Address Cell # E-mail

SKILLS

Servers:
HP, Dell, and proficient in Windows platform including Windows 2003/2008 Server, Microsoft Exchange Server 2003/2007, Microsoft Office SharePoint 2007 Server, Network Infrastructure Administration, Directory Services Administration, Designing Windows 2003/2008 Directory Services, Designing Windows 2003/2008 Network Security, SQL Server 2005 System Administration, and System Management Server 2003.

Circuits:
SONET (OC-12 to OC192), SONET DS3 (T3), DS1 (T1), Frame Relay, DSL, and IDSN (PRI and BRI), circuit-switched, cell-switched, packet-switched, dedicated connections.

Networking:
BGP, FDDI, FTP, HDLC, EIGRP, IGGP, OSFP, IEEE 802.16(e), IS-IS, MPLS, OSPF, PPP, RIPv1, RIPv2, RSTP, SMTP, STP, SNTP, VTP, ATM, HDLC, IP, TCP, MPLS, VLANs, VLSM, VPN, Local Area Network (LAN), Wide Area Network (WAN), Metropolitan Area Network (MAN).

Hardware:
Cisco 7200 and 7600 Series Routers, Catalyst 2950, 3560, 3750, 4500, and 6500 Series Switches, PIX/ASA Firewall, CSU/DSU, T1/T3.

Software:
Cisco IOS, Cisco Works, Checkpoint Firewall, Norton Anti-Virus, MacAfee, HP Systems Insight Manager, WhatsUp, Veritas Backup Exec, Retina, Nessus, WebInspect, Enterprise Security Analyze, LogLogic.

CERTIFICATIONS

CCSA (Check Point Certified Security Administrator), 2004

CCSE (Check Point Certification Security Expert), 2004

MCITP (Microsoft Certified IT Professional), 2005

MCSE (Microsoft Certified Systems Engineer) 2005

MCDBA (Microsoft Certified Database Administrator), 2005

CCNA (Cisco Certified Network Associate), 2006

CCSP (Cisco Certified Security Professional), 2006

CCNP (Cisco Certified Network Professional), 2006

EXPERIENCE

Network Administrator

Support Microsoft Exchange 2007 and Office SharePoint 2007 server.

Install, maintain, and administer all 2003/2008 servers.

Manage User Account, Group Policy, DNS/WINS/DHCP/WSUS in Windows 2003/2008 Active Directory.

Monitor all production systems and ensure uninterrupted processing.

Manage system backups (Veritas Backup Exec) to ensure disaster recovery preparedness.

Support Citrix System (Servers and Clients).

Support ACT 2009/21010 application.

Manage security log files, Internet access (Barracuda Webfilter), and Anti-Virus (SEP).

Manage Cisco Routers, Switches, PIX/ASA firewalls, and VPN Concentrators.

Maintain and troubleshoot LAN and WAN communications networks.

Support 12 USA offices remotely including network connectivity, servers, and end users.

Support laptops, PCs, and phone system and provide phone Helpdesk support to users.