IT Manager's Handbook: Getting Your New Job Done (78 page)

types,
148–149

CMMI,
See
Capability Maturity Model Integration (CMMI)

CNE,
See
Certified Novell Engineer (CNE)

COBIT,
See
Control Objectives for Information and Related Technology (COBIT)

Code name, project management techniques,
127

Collaboration

connectivity tool issues,
298–299

employee performance reviews,
46

management style,
4

Command and Control management style,
4

Commitment, candidate selection,
95

Committee of Sponsoring Organizations (COSO),
226

Communication plan

disaster recovery,
253–254

mobile user support,
275

Communication skills, employee performance reviews,
45

Communication with team

Agile meetings,
34

focused employees,
32–34

goal achievement,
32–33

goals and objectives,
32

listening to employees,
33

meeting frequency,
33–34

project meetings,
34

staff questions,
33

Company objectives, project management,
107

Company-owned equipment, BYO policies,
288–289

Company values, team management,
34–35

Company-wide layoffs, alternatives,
57
b

Complaint desk,
See
Help Desk

Compliance,
See also
Policies

Basel II,
229–230

disaster recovery and business continuity,
243

Dodd–Frank Act,
233

electronic discovery,
242

employee performance reviews,
46

Gramm–Leach–Bliley Act,
231–232

information and records retention,
242

Massachusetts Data Protection Law,
230–231

non-compliance victims,
227

Office of Foreign Assets Control,
233

outsourcing,
244

overview,
226–227

personally identifiable information,
226–227

PIPEDA,
233

policies and procedures,
243

Privacy and Electronic Communications Directive (European Union),
234

rules,
227–234

Sarbanes–Oxley,
227–228

US securities,
232

working with auditors,
242–243

Compliance benefits

control mechanisms,
237

documentation,
237

employee education,
237–238

evidence maintenance,
238

overview,
237–238

Compliance processes

CMMI,
240

control mechanisms,
236

COSO,
226

employee education,
236

evidence maintenance,
236

ISO 9000,
240–241

IT governance,
238–239

IT Infrastructure Library,
240

methodologies and frameworks,
238–239

overview,
234–236

policy documentation,
235

Six Sigma,
241–242

Concurrent User Licensing,
146

Conference calling services, as proactive solution,
268

Conference calls, project meetings,
129

Conference room reservations

intranet uses,
294–295

as proactive solution,
269

Confidentiality, Integrity, Availability (CIA) model,
208

Connectivity

basic considerations,
287

benefits and challenges,
290–291
,
290
t

benefits of Web,
293–294

BYO policies,
288–289

effects on IT Manager,
298–302

e-mail checking frequency,
302
b

empowered users,
292–293

focus
vs.
distraction,
301–302

goals,
301

handheld hardware,
297–298

handling new technologies,
287–288

intranet uses,
294–295

mobile device OSes/apps/hardware,
296–297

mobile device uses,
295–296
,
297–298

new technologies,
289–290

real-world applications,
293–298

social media uses,
295–296

tool implementation,
299–301

tool use considerations,
298–299

tool use guidelines,
300–301

tool use opportunities,
301

wisdom of crowds,
293

Constraints, project management,
109–110

Consultants

cost considerations,
114

vs.
full-time employees,
70–74

project planning,
113

pros and cons,
72
t

Consumerization of IT

BYO policies,
273

handling,
272

overview,
271–273

security issues,
273

support depth and breadth,
273

support issues,
272–273

Continuity, Four C’s of Hiring,
70

Contracts

vs.
position descriptions,
75

review with vendors,
175–176

Control mechanisms

compliance benefits,
237

identification,
236

Control Objectives for Information and Related Technology (COBIT),
239

Convenience,
vs.
security
vs.
privacy,
207

Conversation topics, one-on-one meetings,
16

Coordination with others, employee performance reviews,
46

Corporate Governance Code (Germany),
228

Corporate Law Economic Reform Program Act (2004),
See
CLERP-9 (Australia)

Corporate scandals,
227

COSO,
See
Committee of Sponsoring Organizations (COSO)

Cost considerations,
See also
Budgeting issues
Capital expenditure
Money
Operating expense

consumerization of IT,
273

disaster recovery facilities,
255

employee training,
39
,
42

ERP implementation,
158

Four C’s of Hiring,
69

full-time
vs.
consultants,
71

information sharing with users,
267

off-track projects,
125–126

OSS,
142

project funding,
130–131
,
132

project management,
109

project meetings,
129

recruiters,
82

tough economic times,
179–180

vendor evaluation matrix,
177–178

Courtesy interview,
68

CR,
See
Change Request (CR)

craigslist.org,
77

Crisis communication services, DR communication plan,
254

Critical path, project progress tracking,
118–119

Crowdcast.com, as connectedness technology,
289

Crowdsourcing

basic concept,
293

as connectedness technology,
289

connectivity tool issues,
298–299

CSO,
See
Chief Security Officer (CSO)

CSSLP,
See
Certified Secure Software Lifecycle Professional (CSSLP)

Customer needs

customer as user,
264

and employee training,
41

IT strategy development,
12

OS selection,
139

Customer service, benefits of Web,
294

D

Database Management System (DBMS),
135

Databases

DR data replication,
256

ERP,
157

first 100 days,
23

Data loss, DR scope,
252

Data protection, cloud computing,
151

Data Protection Directive (European Union),
234

Data recovery, cloud computing,
151

Data redundancy, cloud computing,
151

Data replication, disaster recovery plan,
256

Data retention, cloud computing,
151

Data storage

cloud computing,
151

disk/tape encryption,
222

off-site,
256