IT Manager's Handbook: Getting Your New Job Done (82 page)

International Organization for Standards,
240–241

Internet

application assessment,
251

candidate interviews,
91–92

capital expenditures,
167–168

chargebacks,
164

cloud computing,
148–149

connection as capital expense,
167–168

disaster recovery,
248
,
253

firewalls,
220

handheld hardware,
297

IDS/IPS,
220–221

IT acceptance,
301

job searching,
84

LAN,
192
f

phishing,
225

project management tools,
118

recruiter business model,
81

reference checks,
98

remote interviews,
91–92

security and compliance,
205

SLAs,
284

two-factor authentication,
219

VoIP,
See
Voice over IP (VOIP)

WAN,
190
,
191
f

Internet Service Provider (ISP),
113–114
,
163

Interoperability,
177
,
179

Interviews

candidate selection,
84

guidelines,
86

multiple interviewers,
88–89

non-technical questions,
87–88

off-limits questions,
88

question preparation,
87–88

remote,
91–92

technical,
89–93

Intranet

as proactive solution,
269

user-downloadable software,
143

uses,
294–295

Introductory meetings, first 100 days,
24–25

Intrusion Detection System (IDS),
220–221

Intrusion Prevention System (IPS),
220–221

Invoicing, cloud computing,
151

iOS,
137
,
138
,
296

iPad,
137

iPhone,
10
,
137
,
271
,
272

IPS,
See
Intrusion Prevention System (IPS)

ISO 9000,
240

ISO 17799,
223

ISO 270001,
223

ISP,
See
Internet Service Provider (ISP)

IT Department basics

Application Development,
9

BYO policies,
273

central role,
12

CEO role,
9
b

consumerization of IT,
271–273

goals,
10

merger issues,
27–28

team members,
11

Technical Operations,
9

view of users,
264

IT facilities, disaster recovery,
254–256

IT Governance Institute,
239

IT Infrastructure Library (ITIL),
240

IT Manager role

basic issues,
1

connectivity issues,
298–302

first 100 days,
20–27

IT Department merger issues,
27–28

IT Department strategic value,
8–10

job benefits,
2

job drawbacks,
2–3

job pros/cons,
5

leadership
vs.
management,
13
,
13
t

management basics,
3–8

manager’s value,
10

new job basics,
14–20

responsibilities,
2–3

IT standards

flexibility,
270

technology products,
201

IT strategy development

basic considerations,
10–12

customer needs,
12

IT Department’s central role,
12

team members,
11

technology value,
11–12

iWork, productivity tools,
136

J

JBoss (Red Hat), enterprise applications,
136

Job criteria, candidate selection,
93–94

Job Description (JD),
See
Position Description (PD)

Job fairs, PD advertising,
79

Job postings,
294–295
,
See also
Advertising options, PD

Job requirements, performance reviews,
45

Jobs, Steve,
35
,
95
,
287

Jobster.com,
77

Jokes, e-mail management,
153–154

Junk mail, management,
153–154

K

Katzenberg, Jeffrey,
107

Key loggers,
224

Keys, security defenses,
222

Kick-off meeting

goals,
116–117

with non-IT departments,
133

project launch,
116–117

Kluster.com,
289
,
298–299

Knowledge base, Help Desk,
279

KOffice, productivity tools,
136

L

L262/2005 (Italy),
228

Labor cost management,
180

LAN,
See
Local Area Network (LAN)

LANDesk,
143
,
280

Language skills

outsourcing agreements,
185

performance reviews,
52

web-based interviews,
92

Laptop devices, consumerization of IT,
272

Lawson, ERP,
157

Layoffs

alternatives,
57
b

employee performance,
55–57

Leach, Jim,
231

Leadership

behind-schedule projects,
125

connectivity tool issues,
298–299

vs.
management,
13
t

tough economic times,
181

Lease
vs.
buy decision

basic considerations,
168–170

operating
vs.
capital lease,
169

person deciding,
170

pros and cons,
169
,
169
t

Legacy applications, VM uses,
140

Legal Department

budget approval,
166

BYO policies,
273

connectivity technologies,
298

consultants
vs.
employees,
71

control mechanisms,
237

disaster recovery,
248
,
250

disciplinary problems,
54
,
55

electronic discovery,
242

e-mail archiving,
155

e-mail harassment,
154

evidence maintenance,
238

full-time
vs.
consultants,
70–71

information/records retention,
242

interview questions,
88

IT manager duties,
2

negative reviews,
50

ongoing security maintenance,
221

outsourcing,
186

“people to know,”,
24

policies and procedures,
243

policy documentation,
235

security incident response,
223

software licensing,
145
,
147

stakeholder identification,
109

teleworkers,
38

user identification,
264

vendor contracts,
176

Legitimate purpose principle, Data Protection Directive,
234

Letterman, Rob,
107

Liability issues

BYO policies,
273

cloud computing,
151

managing during tough times,
68

vendor contracts,
175

Licensing,
See
Software licensing

Live Messenger,
91

LinkedIn,
302

Linux,
136
,
138

Listening, team management,
33

Live Meeting,
180

Local Area Network (LAN)

carrier connections,
191–192

example schematic,
192
f

securing users,
213

technical environment,
191

Locking down, desktop,
143
,
144