IT Manager's Handbook: Getting Your New Job Done (85 page)

expense items,
168

Help Desk training,
282

securing users,
214

T&M contracts,
172–173

Policy manuals, intranet uses,
294–295

Politics

connectivity technologies,
302

management basics,
7

multiple project management,
133

outsourcing,
186

Position Description (PD)

advertising options,
77–79

common hiring mistakes,
99

vs.
contracts,
75

example,
76
f

general requirements,
75–77

overview,
74–79

Pretexting, GLB,
231

Pretty Good Privacy (PGP),
222

Price adjustments, benefits of Web,
293

PricewaterhouseCoopers,
158

Print advertising, PDs,
79

Printer alerts,
268

Priorities, focused employees,
32

Priority Zero,
251

Privacy and Electronic Communications Directive (European Union),
234

Privacy issues

electronic discovery,
242

outsourcing,
244

performance reviews,
52

securing users,
214

vs.
security
vs.
convenience,
207

Privacy Rule, HIPAA,
229

Private
vs.
public cloud,
149–150

Proactive solutions

employee training,
41

user relationships,
268–269

Problem-solving skills

behind-schedule projects,
125

employee performance reviews,
45

Procedures,
See also
Policies

compliance,
243

Help Desk

basic considerations,
276–277

escalating calls,
276–277

staff training,
282

Procurement Group, project stakeholders,
108

Product information

benefits of Web,
294

vendor evaluation matrix,
179

Productivity tools

cloud computing,
148

Microsoft Project,
117

software types,
135
,
136

Product placement, benefits of Web,
293

Professional contacts, job postings,
78

Professional courtesy

consultant pros and cons,
72
t

e-mail user principles,
153

outsourcing agreements,
185

Professionalism

advertising personal offerings,
21

candidate selection,
87
,
88
,
92
,
98

employee performance,
46
,
47

generational issues,
58

meeting staff,
14

negative performance reviews,
50

one-to-one meetings,
16

outsourcing agreements,
185

towards staff who wanted job,
17

Professional references, candidate selection,
97–98

Profile tests,
90
b

Program Evaluation and Review Technique (PERT) charts,
118–119
,
120
f

Project charter,
110
,
121–122

Project frameworks,
127

Project management

certified project manager,
105

closeout report,
121–122

cost management,
180

decision-making techniques,
122–123

employee performance reviews,
47

formalized frameworks,
127

funding

budget source,
131

cost estimation,
130–131

cost justification,
132

overview,
130–132

total cost,
131

key phases,
104–105

“laws,”,
124
b

multiple projects

basic considerations,
132–133

politics,
133

time/money prioritization,
133

non-IT participation

basic considerations,
133–134

employee motivation,
133

person in charge,
133–134

off-track projects

basic considerations,
123–126

behind schedule,
124–125

cost issues,
125–126

issues beyond control,
124

overview,
103

PMI,
105–106
,
105
b

PMO,
106

progress tracking

basic considerations,
117–121

critical paths,
118–119

Gantt Charts,
118
,
119
f

management/team updates,
120–121

Microsoft Project,
117–118

milestones,
119–120

PERT charts,
118–119
,
120
f

red/yellow/green indicators,
121

summary updates,
121

time lines,
118

tools,
118

project launch

kick-off meeting,
116–117

options,
116

project plan

closeout report as guide,
112

critical components,
111
,
111
f

money,
114–115

multiple projects,
115–116

resources required,
113–114

roles and responsibilities,
115

time estimates,
112–113

project teams,
126

project types,
104

scope

basic considerations,
106–111

constraints, interdependencies, risks,
109–110

defined objectives,
106–107

department
vs.
company objectives,
107

historical perspective,
110–111

project charter,
110

sponsorship,
107–108

stakeholders,
108–109

value,
104

Project Management Book of Knowledge (PMBOK),
104–105

Project Management Institute (PMI),
105–106
,
105
b
,
107

Project Management Office (PMO),
106

Project Management Professional (PMP),
41
,
105

Project management techniques

basic considerations,
126–130

“Flying Pig” award,
127
b

manager participation,
127

meeting agendas,
128

meeting costs,
129

meeting minutes,
128–129

perk offerings,
127

productive meetings,
128–130

project code name,
127

war room,
126–127

Project Manager (PM)

certified,
105

decision-making techniques,
123

PMI,
105

project cost estimation,
130–131

Project meetings

agendas,
128

basic considerations,
128–130

hidden costs,
129

minutes,
128–129

non-IT participation,
133

options,
129–130

team management,
34

useful techniques,
130

Project milestone,
119–120

Project objectives

clear definition,
106–107

department
vs.
company,
107

mid-project change,
107
b

Project plan

closeout report as guide,
112

critical components,
111
,
111
f

money,
114–115

multiple projects,
115–116

resources required,
113–114

roles and responsibilities,
115

time estimates,
112–113

Project reviews, post-implementation,
268

Project sponsor,
107–108
,
110

Project stakeholder

behind-schedule projects,
124