IT Manager's Handbook: Getting Your New Job Done (83 page)

Log files,
215
,
221

Long-term focus, management
vs.
leadership,
13

Long-term project management, employee performance reviews,
47

Lotus Notes, client/server software,
136

M

Mac OS X,
136
,
137

Macro viruses,
224

Madoff, Bernie,
226

Maintenance plans

hardware budget,
172–173

security defenses,
221–222

software licensing,
147

Majority wins, decision-making techniques,
122

Malware

computer security,
208

prevention,
221

types,
224

Management basics

babysitting
vs.
managing,
7

behind-schedule projects,
125

choosing style,
5

collaboration style,
4

command and control style,
4

job pros/cons,
5
t

management
vs.
leadership,
13
t

management styles,
3–5

manager definition,
3

managing in four directions,
7–8
,
8
f

non-tangible aspects,
6

overview,
3–8

politics,
7

resentment toward management,
7

Management buy-in, security management,
212

Manufacturing Department

disaster recovery committee,
250

ERP software,
157

“people to know,”,
24

proactive user solutions,
269

Mark Cuban Twitters,
301

Market conditions, benefits of Web,
293

Marketing Department,
See
Sales and Marketing Department

Marketing material, intranet uses,
294–295

Mashups, as connectedness technology,
289

Massachusetts Data Protection Law,
230–231

Meetings,
See also
Project meetings

first 100 days,
24–25

information collection,
268

key meeting determination,
19

one-on-one meetings,
15–16

team management,
33–34

webcast,
269

Mergers and acquisitions

dealing with,
27–28

security issues,
205

Metrics

employee performance reviews,
47–48

Help Desk,
275

sharing with users,
267

user satisfaction surveys,
267

vendor evaluation matrix,
177

Microblogging, as connectedness technology,
289

Microsoft cloud computing,
148

Microsoft EULA,
144
b

Microsoft Office

end-user upgrades,
269

OS selection,
138

productivity tools,
136

support outsourcing,
184

user-downloadable software,
143

Microsoft Project,
117–118
,
117
b
,
143

Middleware, as software type,
136

Milestone,
119–120

Millenials,
See
Generation Y (“Millenials”)

Minutes, project meetings,
128–129

Miscellaneous, budget items,
163

Mission statement,
34–35
,
267

Mitnick, Kevin,
225

M&M security model,
215

Mobile device management (MDM),
298

Mobile devices

connectivity uses,
295–296

mis-configuration/mal-configured,
211

operating systems,
296–297

uses,
297–298

widgets,
289

Mobile equipment, technical environment,
193

Mobile workforce,
See also
Remote workers
Telework programs

support techniques,
274–275

user issues,
274–275

Money,
See also
Budgeting issues
Cost considerations

capital
vs.
operating expenses,
115

consultants,
114

hidden costs,
114

internal resource costs,
115

multiple project management,
133

one-time costs,
114

ongoing costs,
114

as project component,
111
,
111
f
,
114–115

Money management

budgeting factors,
170–173

budgeting process,
161–167

capital expenditures
vs.
operating expense,
167–168

lease
vs.
buy,
168–170

offshoring,
182–187

outsourcing,
182–187

tough economic times,
179–181

vendors,
173–179

Monitoring programs,
215–216

Monster.com,
77
,
79

Morale, employee training,
40

MSN,
225

Multigenerational workforce, advantages,
59–62

Multiple bids, vendor management,
175

Multiple project management

basic considerations,
132–133

politics,
133

time/money prioritization,
133

Multiple Tier Licensing,
146

Multiple Use Licensing,
146

Multitasking, connectivity issues,
290
t

MySQL, DBMS,
135

N

National Association of Securities Dealers (NASD), Rule 3010,
232

Network Access Control (NAC),
222

Networking

cloud computing,
151

effectiveness,
78–79

job postings,
77–79

outsourcing,
184

Network mapping tools,
216

“Newbie” workers,
vs.
experienced,
61
t

New job basics

boss/peer relationships,
17–18

breaking the ice,
15

first day,
14

first-day war stories,
19
b

key meetings,
19

key users/applications,
18–20

meeting staff,
14–15

one-on-one meetings,
15–16

overview,
14–20

problem fixing timetables,
19–20

staff who wanted job,
16–17

things not to do,
15

New technologies

BYO policies,
288–289

connectedness,
289–290

handling new technologies,
287–288

New York Stock Exchange (NYSE)

Rule 342,
232

Rule 440,
232

Non-compliance victims,
227

Non-Perpetual Licensing (Subscription licenses, Annual licenses, Renewal licenses),
131
,
146

Nontechnical training, employees,
42

NYSE,
See
New York Stock Exchange (NYSE)

O

Object class, directory structure,
157

Objectiveness, employee performance reviews,
48

Object-Oriented Programming (OOP),
89–90

Objects, directory structure,
156

OCTAVE,
See
Operationally Critical Threat, Asset, and Vulnerability Evaluation (OCTAVE)

OFAC,
See
Office of Foreign Assets Control (OFAC)

Office 365,
138

Office of the Comptroller of the Currency,
229

Office of Foreign Assets Control (OFAC),
233

Office of Thrift Supervision,
229

Off-shore outsourcing

basic considerations,
182–187

definitions,
182
t

overview,
182–183

political considerations,
186

pros and cons,
183
t

Off-site data storage, disaster recovery plan,
256

Off-track projects

basic considerations,
123–126

behind schedule,
124–125

cost issues,
125–126

issues beyond control,
124

OLAP,
See
Online Analytical Processing (OLAP)