IT Manager's Handbook: Getting Your New Job Done (90 page)

OS selection,
138

as software type,
136

versions,
137

Windows Phone (Microsoft),
296

Wisdom of crowds, connectivity issues,
293

The Wisdom of Crowds
(Surowiecki),
293

WISP,
See
Written information security program (WISP)

WordPerfect Office (Corel), productivity tools,
136

Work-from-home staff,
See
Telework programs

Work/life balance, connectivity benefits,
296

Workload issues, Help Desk,
281

Workstations

consumerization of IT,
271

IT standards,
201

remote control,
279–280

technical environment,
193

WorldCom,
226

Worm,
221
,
224

Written information security program (WISP),
230–231

Y

Yahoo,
91
,
225

Yammer.com,
289
,
298–299

Yellow indicators, project progress tracking,
121

YouTube,
289
,
298–299
,
302

Z

Zero Day Attack,
224

Zoomerang.com,
280

Zuckerberg, Mark,
4
,
95