IT Manager's Handbook: Getting Your New Job Done (79 page)

technical environment,
192

DB2 (IBM), DBMS,
135

DBMS,
See
Database Management System (DBMS)

Decision-making techniques

project management,
122–123

types,
122–123

Deloitte,
158

Demilitarized zone (DMZ),
190

Department objectives, project management,
107

Department of Defense (DoD),
215

De-perimeterization techniques,
215

Deployment, software management,
142–143

Depreciation

budget items,
163

company policies,
168

DES encryption standard,
222

Desktop devices

consumerization of IT,
272

software management,
144

Desktop management, Help Desk,
280

Development plan, performance reviews,
52–53

Development tools, software types,
136

Dice.com,
77

Digital certificates,
222

Direct funding sources, project stakeholders,
109

Directory entries, directory structure,
156

Directory Services,
156–157

Disaster Recovery (DR)

ACT model,
259–260

backup tapes,
256

basic considerations,
247

BCP,
260–261

communication plan,
253–254

and compliance,
243

data replication,
256

definition,
260

documentation,
254

facilities considerations,
255–256

good planning benefits,
261

hardware availability,
257

incident response,
260–261

IT facilities,
254–256

off-site data storage,
256

plan creation,
253–260

plan review/update,
258

post-disaster issues,
259

real estate,
254–256

regional/catastrophic disasters,
259

scope determination

application assessment,
250–252
,
251
f
,
252
f

basic considerations,
248–252

data value,
252

key questions,
248–249

RPO,
249
,
249
f

RTO,
249
,
249
f

testing,
258

Disciplinary problems, employee performance,
54–57

Disk Cloning, software management,
143

Disk image, software management,
143

Distraction issues, connectivity,
301–302

Distributions,
142

Distros,
142

DMADV,
241

DMAIC,
241

DMZ,
See
Demilitarized Zone (DMZ)

Documentation

compliance benefits,
237

compliance policies,
235

disaster recovery plan,
254

first 100 days,
23

infrastructure,
189–190
,
195–196

server environment,
192

trouble tickets as,
278

DoD,
See
Department of Defense (DoD)

Dodd–Frank Act,
233

“Downtime,” connectivity issues,
290
t

DR,
See
Disaster Recovery (DR)

DreamWorks Animation,
107

E

eBay,
225

Education

candidate selection,
95–97

compliance process,
236

direct value to job,
96

e-mail usage,
153

hidden benefits,
237–238

indirect value to job,
96

job requirement flexibility,
93

position description,
76

user training,
271

Electronic discovery,
242

E-mail

appropriate use,
155

archiving,
155

checking frequency,
302
b

electronic discovery,
242

encryption,
222

enterprise applications,
136
,
152–153

harassment,
154

junk mail,
153–154

management,
153–155

mobile user support,
274

self-service Help Desk,
277

size limits and retention,
154–155

threat types,
225

usage statistics,
153

user education,
153

viruses,
154

Employee agreements, training costs,
42

Employee burnout

avoiding/monitoring,
36–37

employee burnout,
36

team management,
36

Employee discounts, intranet uses,
294–295

Employee focus

Agile Meetings,
34

goal achievement,
32–33

goals and objectives,
32

listening to staff,
33

meeting frequency,
33–34

priorities,
32

project meetings,
34

staff input,
33

team communication,
32–34

team management,
32–38

Employee performance,
See also
Performance reviews

disciplinary problems,
54–57

evaluation areas,
44–47

layoff alternatives,
57
b

layoffs,
55–57

overview,
43–57

project management,
133

salary review,
53–54

terminations,
54–57

Employee resources, project planning,
113–114

Employee training

basic considerations,
39–43

certification,
41

compliance process,
236

cost,
39

departures after,
41–42

hidden benefits,
237–238

identifying employees,
40–41

maximizing value,
42–43

morale,
40

needs,
39–40

nontechnical training,
42

scheduling demands,
40

security impact,
214

Empowered users, connectivity issues,
292–293

Emulators, OS,
139

Encouragement, connectivity tool issues,
298–299

Encryption, security defenses,
222

End User Licence Agreement (EULA) [Microsoft],
144
b

End-user upgrades, as proactive solution,
269

Enron,
226

Enterprise applications

connectivity tool implementation,
300

directory services,
156–157

e-mail,
152–153

overview,
152–157

scalability issues,
178

as software type,
136

unified messaging,
155–156

Enterprise Resource Planning (ERP)

as capital expense,
167

client/server software,
136

cost management,
180

disadvantages,
159

enterprise applications,
136

implementation costs,
158

implementation decisions,
158–159

implementation issues,
157–158

implementation requirements,
158

overview,
157–159

project management,
104

TCO,
142

value,
157

Ernst & Young,
158

ERP,
See
Enterprise Resource Planning (ERP)

Escalating calls, Help Desk procedures,
276–277

Ethics

employee performance reviews,
46

outsourcing,
244

EULA,
See
End User Licence Agreement (EULA) [Microsoft]

European Union

Data Protection Directive,
234

Privacy and Electronic Communications Directive,
234

Evaluation matrix (vendors)

functionality,
177